Couldn't have had a better experience.Summary: Wonderful staff, go above and beyond to help out, even more than I expected. You should shop there. So, I placed my order with them over the long weekend, but I hadn't received a shipping notification on Wednesday (I paid for express shipping and my order was set to arrive by then). I chucked an email their way, and almost straight away I got an email saying basically "Hey, sorry, we had delays because of the long weekend, good news is it's getting sent today, should arrive tomorrow or the day after. Here's a refund for the shipping". At most it's going to arrive 2 days later than predicted, most likely only 1, yet they refunded me. The person I spoke with (Lorenzo) was polite and very helpful. He deserves a raise, in my opinion.Honestly, I haven't even GOT the clothes yet and I know I'll be shopping there again. I really hope they pay their employees well, because they're very good at their job. I've never bought from them, though the missus has, and her clothes are really soft and good looking. I steal her hoodies a lot. Seriously- If you're reading this and are considering shopping at cotton on, do it. The clothes are cheap, nice looking, and there's a great variety.