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3.2 / 364 reviews

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Optus Reviews

Kristie Tsakiris
2020-02-04 14:34:21

Optus were extremely helpful today and…

Optus were extremely helpful today and have offered assistance for our business account. This comes at a time our business has been indirectly affected by fires and we are doing it tough like many others. You generosity has been shared amongst our business community of the Sapphire Coast of NSW.

Esin
2019-12-19 13:24:06

Just signed up for a family account…

Just signed up for a family account with 3 mobiles phones. Very good service

L Campbell
2019-12-08 18:44:44

As I did not use my mobile phone for a…

As I did not use my mobile phone for a few months they cancelled my old mobile phone number and gave me a new mobile phone number. I had previously been harassed by some Indians claiming that they were an employment company and when I emailed them they did not reply to the email and they refused to stop even though I told them to. I think the company manned by Indians or Nepalese was trying to get my bank account details. Anyway, despite my phone number changing, I am now wondering if someone inside of Optus has passed on my personal details. Very concerning. Not happy at all. I doubt Optus even reads these reviews and learns from them.

Geoffrey Deans
2019-11-14 19:29:09

Great customer service from Ben

Great customer service from Ben at Optus in dapto very helpful and professional in picking out a new plan to help save money as well as offering continued help as I require. I would greatly recommend to all.

Gerald Nicolas
2019-10-08 18:07:12

Great customer service by ANTIGONI

Great customer service by ANTIGONI - Optus Bourke St. Mall, MelbourneI wish to commend Antigoni of Optus Bourke Street Mall, Melbourne for the superb and impeccable customer service she provided when I re-contracted.She exerted the extra mile to find ways for me to save $249 by browsing and discussing with me the terms and conditions of the contract. Her knowledge of the products were spot on and she was a bubbly person during the transaction.She was very professional and at the same time concerned with the customer’s interest and needs. There were many customers that time and yet she did not serve me hurriedly. I am a very happy Optus customer.

Taylah Johns
2019-09-27 14:24:52

Delivery

Was told i’d receive my phone in 3-5 weeks, received it in 2 days !! excellent, speedy service

Amanda Sheeran
2019-09-20 17:00:41

Fantastic service

On the 19/09/2019 I went to Optus shop in chermside shopping centre and had fantastic service and very helpful bye a team member name Jesse, went to the next level of service that I have not seen in long time. So thank you Jesse for fantastic service and for being very helpful. Keep up the great work.

Lilly
2019-09-17 18:01:48

Pretty good customer service

Jamie Bell
2019-09-04 20:03:55

Had a few rough times in being able to…

Had a few rough times in being able to pay bill on time, they were always prompt with helping me out and went above and beyond

christina peros
2019-08-12 15:14:18

great customer service

I phoned Optus on the 12/08/2019 today and I spoke to Emily who I believe has the most knowledge and great customer service I have received in a long time from Optus to date.I had a query on a new service i purchased and i was talked through the query in such a manner that was easy to understand and she resolved my query so efficiently thati just had to write this review.Congratulations Emily on your great customer service skills.

Selva N
2019-08-03 12:14:55

Excellent customer service by Mhon

I rang Optus on 24/07/2019 in relation to my mother's mobile phn. I really appreciate the service provided by Mhon. Mhon is a very customer oriented staff member. Ragini

customer
2019-05-22 18:43:41

would recommend

I’ve been with Optus for over 7 years. I’ve never had any issues with them. Customer service has always been amazing. Was considering switching my nbn plan as there was cheaper available and they’ve price matched the cheaper option without trouble. Would highly recommend.

Sharni
2018-12-20 07:19:27

Upgrading my phone.

Upgrading my phone.Called into OPtus, Noarlunga SA branch, waiting 28 minutes for someone to acknowledge me. No help, very rude and ended up walking out and thinking about changing to Telstra.Called in to your Optus, Adelaide City branch yesterday and was so welcomed. Your staff were so very helpful from the minute I walked in. Nina was absolutely wonderful, helped me through all the different plans, explained the new phone and walked out 1/2 an hour later, very very pleased and knowledgeable. Such a wonderful store and staff. ;)

Helen Eloise Mufford
2018-11-05 19:52:11

Average

When I first started with them I was pretty happy. But they have ended up being like all the rest. They don’t stick to what they say in their own contract. Disappointing

Aaron
2018-10-17 13:04:37

I can watch Optus Sport on phone

I can watch Optus Sport on phone, laptop, PC but not Smart TV???

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