I would give 2.5 if that was an option. The Internet itself, has been great - so fast, never had connectivity issues, however, Now Broadband have absolutely HORRIFIC administration services. When we first ordered the box in Sept 19, we waited 10-14 days for it to arrive, and it never did. We rang to inquire and it turned out there was an 'admin error' somewhere and they never received our order, despite a confirmation email and money leaving our account. We re-ordered it over the phone, with a promise of a months credit. We rang again the next day as no confirmation email had come through - it hadn't worked AGAIN! Eventually it was sorted and it came - 28 days after we first ordered anything. Fast forward to February 2020. My partner, who's account the money came out of, switched banks and updated his details on our Now account to make sure the money was coming out the right bank.Fast forward again to April 2020, both of us heavily relying on the internet to work from home due to Covid-19.We then received an email informing us we were behind on payments .... so we went online on 10th April, inputted the details and £60 was taken from the account for March and February's payment.Then, on 27th April, we get ANOTHER email informing us we are still behind on payments and they will be cancelling our account. We rang them and had our details inputted by an administrator. We go sleep, thinking that's the end of it, but no! We wake up the next morning - and the internet has been shut off! We rang immediately and were told there was absolutely nothing else they can do, the delivery can't be fast tracked because of the pandemic, so our account was cancelled and we have to wait 10-14 days for another box to arrive. Therefore they have breached their own contract as we have paid all the expected payments, but they have still cut us off.To say we are fuming, is an understatement. However, we have managed to get 3 months credit - which does make things a little better and thank god for kind neighbors who have left us share their WiFi so we can continue to work from home.