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I've been buying from Officeworks for years having different local stores as home store where the supplies would be dispatched.POSITIVES> They free delivery minimum expenditure is low and easy to achieve.> You can get your items delivered on the next day if you order a day ahead or that day before 11. I've done that multiple times and received my parcels in less than 24 hours. > Pricing of products online is the same as products in store.> Huge selection of items. > Great return policies. > Friendly delivery guys. > Customer service operators on the phone have always been extremely kind and helpful. NEGATIVES> The main downside is that, depending on the store you set as your default, you will get a better or worse service. However, you can manually change that. I have done as one of the stores I used to provide me with supplies for my last relocation were sending wrong numbers or not sending them or double sending then. I changed the store, and problem solved. > Office chairs used to be part of the next day delivery for free. However, that's not the case these days, and you have to pay 30+ bucks for being considered a bulky item, and next day delivery isn't guaranteed. > There are online and local retailers selling some of the products they sell at cheaper prices, printer cartridges among them. My experience is very positive overall.

Hi I just want to give Melanie from south Yarra a great review. Everything was going wrong in office works this day that I went in which was a few months ago. There were a lot of frustrated customers but Melanie handles the situation very promptly and professionally. On top of that she went above and beyond to help me with a predicament that seemed like an impossible task and when no one else was willing to go the extra yard in this unpredictable crazy day, she surprised me completely by suggesting solutions and then carrying out the task herself. It wasn’t an easy task and I can’t tell you how grateful I was. I wanted to buy her her favourite chocolates lol but she refused. She has the gun attitude of stuff only gets done if you do it yourself. She had a very personalised customer approach as in she could feel my anxiousness about not getting what I needed due to all the photo computer printers not working and in the end, after suggestions that other staff just found a reason not to help or be flexible she just stepped up and got the job done. I actually had declared defeat and was going to give up but she totally shocked me by rising higher with the pressure she was under. She handled and calmed other customers down too. One guy was getting super mad and frustrated and she had him so calm very quickly because she didn’t ignore him or treat him like a number. Thank you Melanie as I was so grateful and will not forget what you did under duress.also Melanie knows her stuff and is very quick to find solutions that others don’t and thinks on her feet,excellent multitasker

The customer service at office works is non existence. Staff standing around chatting amongst themselves while big queues at the photo print department. No help whatsoever!

It was extremely nice of the Chirnside Park Store to send me a set of starter cartridges on Saturday morning since my HP OfficeJet Pro 6960 didn't come with any ink cartridges.

Thanks Nathaniel Underwood store for helping me out today. Customer service the extra mile. Good job!!

Visited Glen wavereley officeworks today for digital printing. Machines jammed...staff couldnt look u in the eye..no details provided as to status of printing jobs...all in all hopeless

Today I visited the Highpoint Officeworks.I wanted an IPhone 7.Having had several positive experiences in this store I expected to be served by pleasant and competent staff.Thank you Kat for the efficient and friendly service .I like the way you are greeted as you enter and the reasonable prices of products is a draw card.My expectations were fully met once again.

It was extremely nice of the Bayswater Store to refund me for the HP 905 Ink Combo Pack for $71 on Friday morning since it wasn't compatible with my Printer.

Although products are mostly good quality. Postage is disgraceful. I live 50km from store 20.00 for 5 small chairs wheels. PREV bought small desk 70.00 freight same desk store across road 30.00 freight.

I went to your Campbelltown office works branch this evening and was aknowleged by a female staff member Eden.She was extremely helpful and went out of her way to provide me with excellent customer service with a smile and made sure I found everything I needed. Eden is a huge asset to your Campbelltown store and she should be recognized by the store manager.Ronald Prasad Minto