This was my first order with CUPSHE, I am always a little skeptical of purchasing from online sites but this one seemed legit and had good reviews. I placed my order on April 26th and received an email on April 27th saying all my items have shipped and a tracking number from USPS with an expected delivery date 5-8 business days. I have tried checking the tracking number multiple times but it would come back as invalid. Today is the 11th business day and still no package delivered. I reach out to customer service today, who informed me my package is shipping from one of their over seas warehouses and they have not been able to get international flights due to COVID-19. That once the package was received in the US , the tracking number would work and that I should check back the end of next week. I understand delivery dates and shipments are taking longer due to COVID, I am not upset about this. However what I find misleading and upsetting is the fact that no where on the CUPSHE website or in any of the emails I have received confirming my order did it say anything about delayed delivery dates or that I should expect more then double the time quoted to get my package. This is very misleading and frustrating as the consumers and I do not appreciate it. Had I been given a delivery date of 4 or even 6 weeks from the beginning, I would have probably still proceeded with my ordered but been aware of extended delivery dates from the beginning. I want to make others aware so you are not left wondering where your package is for weeks like I was, I will not be purchasing from this website again for this reason.UPDATE-The day after posting my review and my conversation with CUPSHE’s customer service rep, I received notification that my order had been received and would be to me within 5 days. I received the package today. I appreciate their immediate attention to this issue and feel they have gone above and beyond to correct my bad experience as their consumer. The quality of their products is as expected or better. My main complaint was their lack of transparency with their delayed deliveries but due to their quick turn around and concern for my displeasure, I will be placing many more order with them. They have gained back my business as a loyal customer. Thank you CUPSHE 5 ⭐️ Customer Service!