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4.2 / 284 reviews

Sonos 2 For 1 May 2022

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Sonos Reviews

2020-05-01 14:58:52

Fantastic Customer Service

I recently had some issues with a playbar.Without going into the specifics the customer service I received was fantastic, unheard of from modern technology companies.Even in this unprecedented times, Sonos went above and beyond.

Kevin Kelly
2020-04-14 14:38:01

Great Sound

Took a bit of time but was able to install speakers. Connected to Alexa, and spotify. Sonos could make the process a bit easier. Once connected, wonderful sound.

Kevin Pankhurst
2020-04-12 11:05:16

Have had sonos since 2013- never had…

Have had sonos since 2013- never had any issues with connectivity. Love the sound and the new MOVE .

2020-03-10 21:36:03

I'm a huge fan of the product however…

I'm a huge fan of the product however I've had to give an average rating as I find it ridiculous that I've paid £200 for a speaker only to find out I can't use it with my mac because there's no Bluetooth and in order for me to connect my laptop to my mac i'll have to cough up another £200 to buy the latest speaker "Move".... this is your biggest shortcoming. Why haven't you guys found a way for previous owners to steam movies and music through Wifi. Such a shame.

DJ Jim
2020-03-10 02:18:55

I LOVE Sonos Speakers!

Expensive gear but totally worth it!  I have been planning my whole house Hi Fi audio system for over 5 years with a high end receiver, in-ceiling speakers, subs and all the wiring hidden behind the walls in my 2200sf home. I have been saving up after getting an estimate for $15-20K to complete the project. But THEN, I got a SONOS One (gen 2) and everything changed. The addition of Alexa paired with Spotify (or any music service) and now I have instant voice access to any song, album or group I want to hear. The flexibility to put a speaker anywhere with an outlet is a game changer for me.The Wi Fi setup makes in-wall wiring of the house and custom speaker installs unnecessary.I expanded my Sonos setup pretty quick in the first month with 2 - Sonos Ones (G2) and a pair of Play 1s for just over $500. After 2 weeks of listening I decided to go all in and invest in a Sonos system. 4 months later, I now have 12 Sonos speakers, a Sonos Sub and boost. The money, time and effort I saved is amazing. For a total investment of $2800, I have immersive music that plays seamlessly throughout the house. I am an extremely happy customer!  ***I bought my 1st Sonos product in Nov 2019 so the 'legacy products being unsupported in future' is not an issue for me.

michael deevy
2020-03-03 10:29:41

It' a very expensive digital radio.

It' a very expensive digital radio.. Can't use iPhone 11 app. A fabulous sound but useless.. I use a Sony Blue tooth speaker now and use the Sonos speaker as a door stop or when it's not a door stop I may play the radio. Very disappointed with Sonos..

2020-02-28 08:28:33

Why are people giving Sonos 1 star??

Why are people giving Sonos 1 star??I have Sonos everywhere in my house and it plays absolutely fine no drop outs and the choice of streaming services is amazing.Also why are people complaining about the App? It works flawlessly.The best way to use sonos is not to reply on Wifi for them to work. If you can hardwire one of the speakers via ethernet to your router you will create a Sonosnet group and have a much more stable connection,If you are thinking of buying Sonos don't listen to these 1 star reviews as my experience has been nothing but positive. The best multiroom Wireless speakers you can buy.

Justin Knox
2020-02-28 08:11:07

Top stuff

There’s a lot of people complaining about issues, I can guarantee you it’s down to their wi Fi or 3rd party equipment they’re using. I have a home network which is pretty much bombproof and NEVER Have an issue. I started with a sonos one and now have sonos everywhere, I love it! I find the app easy to use. Would totally recommend sonos but please make sure your Wi-Fi is solid. Also they have the best helpline I’ve ever used they looked in to an issue that looked like it was a 3rd party piece of softwares fault but yet they helped me to confirm this, top service.

2020-02-01 15:51:01

Very good customer service

Very good customer service throughout my 8 years as a customer. Now have speakers/amps in every room and it is fantastic being able to listen to music everywhere.Highly recommend contacting their support teams if you have any issues

2020-01-28 01:01:38


There is so much hysteria around about the latest announcements by the Company that I must write a more balanced review. I have had numerous Sonos products over the last 10 years or more and have found their quality, functionality and personalised service levels without fault. Presently, I have 6 products that all work perfectly either individually or singularly. A couple are linked as a stereo pair. I wonder how many mobile phones all the people leaving scathing reviews have had over the last ten years and have had to upgrade due to software not being supported or the battery failing. I'm prepared to give Sonos til April/May to come up with a solution for my 2 Legacy products, even if I need to split the system and run them separately. I would welcome an upgrade to provide support for more audio formats for movie watching and more streaming services (I use Spotify, Pocketcast, Audible, Tune-In etc.) but will never talk to my speakers and will always check my privacy settings to minimise the data collected.

Timothy Bell
2020-01-25 10:51:51

Brilliant product, CEO hard of hearing

Brilliant product, CEO hard of hearingThis is a five star review for two reasons: first, the system is truly excellent in terms of what it does, and with reasonable sound quality; secondly, amongst the sea of one star and emotive reviews, prompted by recent communications, I want to remain objective. But to be clear, I am critical of the communication from Sonos this week, and question whether the company will survive for long. The corporate email from Sonos on Tuesday 21 January informed me that I had 15 items that were going to be obsolete as of May: 9 Connect Amps, 2 Connnect/ZP90s, 2 Play 5s and 2 Bridges. Taking account of the 30% discount, the replacement cost is £5,169. Of course the specification and functionality is going to be improved, but I am happy with the performance today. We all know that electrical equipment has a limited shelf life, but I would not expect to have to replace an entire music system in such a short space of time. Following the backlash from Tuesday’s communication, we received a more personalised email from Patrick Spence, CEO, today, (25 January), informing us that “all Sonos products will continue to work past May”. He acknowledges that they got this wrong, mea culpa and all that. I would argue that Mr. Spence is paid a salary of $2,353,750 not to make such missteps, rather to have an acute sensitivity as to what his audience wants and to steer the company in the right direction. He has misread his audience. For the most part, I suspect, we are music lovers and are not so interested in the latest tech. Of the more recent updates, I would be surprised if many Sonos users have any idea as to what they achieve. If they are critical and achieve something noteworthy, then Sonos should make this clear. The Sonos situation is comparable to BlackBerry, formerly Research in Motion. Mr Spence will know all about BlackBerry as he worked there for 14 years until 2012, his last role being SVP, Managing Director, Global Sales & Regional Marketing (according to his LinkedIn). Those of us in the corporate world will remember the sequence of Palm (the Palm Pilot), BlackBerry, and then iPhone/Android. There was a strong element of first-mover advantage and little competition in the earlier years. But Palm and BlackBerry did not react, or maybe could not react, to changing consumer demand, with BlackBerry now a mere shadow of its former self. Mr. Spence should be worried that the same fate awaits Sonos, and they have just taken a major step in that direction. The reason why Sonos should survive is precisely the opposite to the Palm and BlackBerry experience; rather than wanting to upgrade to the latest handset, in the case of Sonos we want to retain the legacy hardware and continue to build out our systems around it. If we are then told that our legacy hardware is in fact obsolete, the very reason why we would otherwise remain loyal to Sonos brand is gone, at a stroke. Hence the communication we have all received this week is potentially catastrophic for the company. But it need not be, and here is my wish-list as an avid Sonos user as to how Mr. Spence can put this right, as I want to retain my Sonos system: (1) make sure that you clearly demonstrate to us how you are doing everything you can to give the “legacy” hardware the longest possible life-span, so that we are encouraged to purchase new equipment to complement it; (2) in any such communication, bring out the excellent work that Sonos is doing on carbon neutrality, as electrical waste is a major issue (note that Sonos has been carbon neutral since 2018 through purchase of renewable energy credits, or “RECs”); (3) think about the future design of your products, and whether it may be possible to achieve a more modular approach through being able to upgrade the relevant processing hardware without having to replace the amplification and other parts that have a much longer life-span, thereby offering consumers a cheaper route to upgrading their Sonos systems; and (4) be proud that 92% of the products that you have ever shipped are still in use today. Create a mission and make a target to see how high you can keep that number over time, as part of your ESG plan. If you get the above right, I will continue to purchase Sonos equipment. If you do not, I would rather spend my £5,169 with another firm. I stand by my 5 Star review because Sonos is excellent today, and the real test is whether I can give a 5 Star review in 12 months’ time. That may be just how long the firm has in order to turn the situation around. Wishing the Sonos team the best of luck in the task ahead.

Jim Reynolds
2020-01-25 08:46:51

Commercial Madness

Surprisingly poor reviews. Should have researched more closely before purchasing pair Sonus smart speakers upon recommendation.Sound quality fantastic for such small units altho set up bit finicky synchronising with favourite apps.No hesitation to award 4 stars at present but if the negative comments made are forthcoming a stampede away from what I considered a premium brand surely on the cards - and their demise.Commercial madness Sonus!

2020-01-24 09:42:39

A brilliant system

There is a concerted campaign at the moment to rubbish Sonos. Much of this is based on misinformation about the action Sonos has recently taken to no longer provide updates to certain older devices.Those devices are between 5 to 15 years old and will continue to function normally when the measure is implemented.I have built up my Sonos system since 2011 and now have 12 speakers in 7 'zones'. It sounds great and works brilliantly. Look at the facts for yourself and don't be taken in by the current hysteria.

Jacob Malmgaard
2020-01-24 07:41:06

Ny officiel melding fra Sonos:

Ny officiel melding fra Sonos:A letter from Sonos CEO, Published Jan 23, 2020:All Sonos products will continue to work past MayWe heard you. We did not get this right from the start. My apologies for that and I wanted to personally assure you of the path forward:First, rest assured that come May, when we end new software updates for our legacy products, they will continue to work as they do today. We are not bricking them, we are not forcing them into obsolescence, and we are not taking anything away. Many of you have invested heavily in your Sonos systems, and we intend to honor that investment for as long as possible. While legacy Sonos products won’t get new software features, we pledge to keep them updated with bug fixes and security patches for as long as possible. If we run into something core to the experience that can’t be addressed, we’ll work to offer an alternative solution and let you know about any changes you’ll see in your experience.Secondly, we heard you on the issue of legacy products and modern products not being able to coexist in your home. We are working on a way to split your system so that modern products work together and get the latest features, while legacy products work together and remain in their current state. We’re finalizing details on this plan and will share more in the coming weeks.While we have a lot of great products and features in the pipeline, we want our customers to upgrade to our latest and greatest products when they’re excited by what the new products offer, not because they feel forced to do so. That’s the intent of the trade up program we launched for our loyal customers.Thank you for being a Sonos customer. Thank you for taking the time to give us your feedback. I hope that you’ll forgive our misstep, and let us earn back your trust. Without you, Sonos wouldn’t exist and we’ll work harder than ever to earn your loyalty every single day.

Mark E
2020-01-23 11:52:34

Good products being ruined by bad business

I've used Sonos speakers for about 8 years now, and love the great quality build of the physical units. Like other posters, I've advocated Sonos to numerous friends and family over the years.The area that's not been so good is the software, which has a mediocre UX, occasionally gets confused, and took an age to support Alexa.However, the announcement they're about to stop supporting older devices is a deal breaker for me. I work with a number of IoT customers and fully understand the resource constraints they need to work with, but in my experience the decision to stop supporting older devices is always a business decision rather than a hard technical constraint. If Sonos really cared about its customers I believe it'd find a way to continue supporting older devices, or would open source the drivers and allow the community to keep them updated. If it makes such an announcement then I'll continue to be a happy Sonos user—albeit one a bit miffed by their poor customer service—but if they do go ahead and fully stop support for older devices, then I'll start researching a future replacement.So come on Sonos, if you care about your customers and still want a business in the future, I think you need a rethink on the responsibility you have to your customers.

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