4.7 / 98 reviews

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Urban Outfitters Reviews

Leah Lee
2020-05-19 10:32:28


Excellent service received all my items within a couple of days

Orsi Liddiard
2020-05-12 17:27:22

Overpriced, clothes ok but jewelry poor quality

Ok, but overpriced. Also, free returns for international shipping would make me much more inclined to repeat my order. In my experiende tje clothes are ok, but I bought a pair of earrings that broke on the first use (?!?). Do not buy jewelry, as tacky, overpriced and poor quality.

2020-05-11 08:24:32

Missing package?

I love urban but...I bought things for over $250 more than one month ago and i still haven’t received them! I can’t track my order, but a few weeks ago, a mail said that i will get the things May 4th, it’s May 11th now and still nothing... I want my thingsssss!!

2020-05-10 03:19:57

overpriced, period.

I hardly EVER shop on Urban (only once a blue moon) because it is so overpriced. Whenever you find a product on Urban SEARCH IT UP because 9/10 times you'll find it 20 dollars cheaper somewhere else ! Also y'all need to step up your delivery game because it SUCKS. Their delivery people leave it in the most random (or incorrect) places. If I'm gonna be spending over 100 dollars it better be arriving on my doorstep !!!

Alexa Vu
2020-05-07 16:17:31

There are many different experiences…

There are many different experiences that people go through with anything. I have had good and bad with Urban Outfitters. Mostly, it is very good. As long as you're patient, which some people here aren't, then the order will be there before you've been thinking about it long. They are being shipped here in Florida, but may have something to do with warehouses on the east side of the country. It isn't too bad either to get ahold of them. Simply calling is the best you can do, and waiting just under an hour to talk to a rep. Mine took about 45 minutes, and I felt that it wasn't bad at all considering their limited number of staff, and the pandemic. Just do something to keep yourself busy in that time I suppose. You'll get a refund back it's no problem, they are very good with that.

2020-05-06 13:52:02

generally good

I had no problems with any of the items that I ordered and also the goods are very high quality (they have good sales).

2020-05-04 20:41:33

Ignore the negative reviews ....ordered…

Ignore the negative reviews ....ordered and received quickly especially considering the current COVID 19 situation. Fab product and no problem with payment etc...

2020-05-04 06:17:17

You get what you expect

You get what you expect, just a little slower..

soy bean
2020-05-04 02:41:38

be more patient

i read all those reviews, and for all those people, who lost money on/ didn’t get proper help from costumer service, i’m sorry.But most of reviews are people complainig that they didn’t get their package yet. First of all- please be more patient. There is global pandemic going on and whilst you are sitting and writing from your home, there are these people, who have to work on your package, get it ready, etc... and be exposed to getting possibly infected. Just wait, like, why is there such a hurry with the clothes? We all are supposed to stay at home anywas now.And to speak for myself, i’ve had positive experience with urban outfiters.

Faith Jameson
2020-04-03 04:26:14

Love them!

I have ordered from UO multiple times and have always been satisfied! I love my tops, rompers, and shoes. They have amazing quality and good customer service! I had a package with the wrong address and they refunded me and then I reordered the top in the right size. I do quite a bit of my shopping here and will continue!

Mya Greenfield
2020-04-02 02:59:55


Love all their clothes and home accessories! Brilliant site and you can build up points too! Highly recommend :)

Vivian Vuong
2020-03-31 19:35:49

Recieved My Order On Time

I'm writing this review to provide hope for everyone waiting for their packages to come.I had a good experience with Urban Outffiters. They paid all the duties, but you have to pay the shipping fee. I bought an Instax camera and it arrived safe and undamaged. The shipping takes about 2 1/2 weeks (From Hayward California to Brampton, Ontario). My order came in time and the packaging was good. The orders come from America, so before you purchase consider that your order might held in customs. Luckily mine took 3 days to clear customs. Customer service is not the best as every agent says a different thing when responding to a question. For reference: I ordered an Instax Camera on March16th and my order arrived on March 31st. According to the tracker, it took 3 days for the order to process and finally ship.

John Lewis
2020-03-30 21:10:36

I like their products

I like their products. Great choices. I've purchased from them many times over the past few years. Style may not be for everyone, but it's the right price and style for me.

2020-03-26 21:41:21

No Complaints

I've had surprisingly good experiences with urban outfitters customer service, so much so that I am inclined to keep shopping there because I know if something goes wrong, I will be covered. The phone customer service reps are always nice and sometimes offer a discount code if something is taking longer than expected to process.

Luna Gadar
2020-02-26 00:35:07

I'm very surprised at all the hate…

I'm very surprised at all the hate toward Urban Outfitters. Every time I order my packages come fast ( a little more than a week) and in great condition. My clothing always come undamaged and looking just as seen on the website.

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