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Japan Rail Pass Reviews
Sarah
2020-05-15 13:27:44
Incredible customer service with very…
Incredible customer service with very understanding staff! Would definitely recommend using this company!
Ann Forrest
2020-05-10 11:45:21
Unfortunately due toCV19 we were unable…
Unfortunately due toCV19 we were unable to travel to Japan but the refund process was easy and we will hopefully obtain another pass when we can travel again.
Maryanne Dwyer
2020-05-07 16:34:56
Will book again
Sadly we had to cancel our trip to Japan due to COVID-19. We were able to get a refund promptly, sooner than advised. We look forward to booking again with Japan Rail Pass Now when we are able to travel again. Thank you Louise for your prompt replies to my emails.
Gem Lad
2020-05-04 13:47:07
Thankful customer!
I had to cancel my pass due to the coronavirus outbreak and Japan Rail Pass Now not only processed the refund quickly and drama-free, but also waived the usual cancellation fee. Couldn’t be more happy with the experience. Can’t wait til I can finally take my trip and will definitely be buying my pass through JRPN again!
Jill H
2020-04-11 16:19:36
JRL were very helpful with cancellation…
JRL were very helpful with cancellation of our passes due to the Global Pandemic and Level 4 no travel restrictions on Australia. The cost was refunded less a small charge. Would definitely book through JRL again should I have the opportunity to travel to Japan once things settle down.
Jennifer Edmunds
2020-04-10 05:04:33
Unfortunately I was unable to go to…
Unfortunately I was unable to go to Japan due to Coronavirus, requested a refund which was handled very quickly. I hope to get to Japan another time and will definitely use Japan Rail Pass Now again
joe ryan
2020-04-07 17:08:00
Very easy to deal with and responsive.
Very easy to deal with and responsive.Quick turn around
Joanna
2020-04-06 05:31:07
Helpful for refund process during this…
Helpful for refund process during this COVID19 pandemic
Jarrod Howarth
2020-04-05 17:40:22
Very easy to use
Very easy to use, saves plenty of money if lots of trips planned especially between cities with bullet trains.
Michelle
2020-04-05 15:37:39
Really reliable will order again
It was easy to order and it took about 2 weeks to get it. Thank-you for your assistance.
N.Cartwright
2020-04-05 13:36:22
Amazing customer service
The process for getting our passes was quick and easy. Due to travel bans however, we were forced to return our tickets. The team processed this quickly and transparently. Big thank you for your generosity during this time.
Sarah
2020-04-04 12:25:01
Perfect
Works perfect. Absolutely no problems
John Lee
2020-04-04 11:55:00
This is such an awesome and valuable…
This is such an awesome and valuable travel pass!!!I wish we could use Nozomi Shinkansen with this. I'd be happy to pay extra for it.
Darese Phongsuwan
2020-04-02 17:00:15
Service was very quick...Awesome
Service was very quick. I coudn't order by anywhere due to my sister plan so suddenly. Only Japan Rail Pass Now can do it. Awesome....Thank you.
William Moore
2020-04-01 12:38:39
Fast Efficient service delivered with Integrity
Fast Efficient Integrity
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