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Where To Buy Otterbox In Store Australia July 2022

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OtterBox Reviews

carlos
2020-06-18 00:07:44

Otterbox replacement

I contacted Otterbox a little over a week ago for a replacement case and I received it already!The process was easy, completely online, and I paid a small shipping fee.I figured it would take forever due to the coronavirus but was shocked when the package arrived in the mail, so quickly.The replacement was a Defender Series case for a Samsung S8

A Stewart
2021-11-21 17:26:06

Seems good, no customer service response

I bought a screen protector from them, the stuff it comes with is good but sadly there is an air bubble. Tried to take the film off and try again but the bubble is still there and now extra fluff :( I emailed to ask for help abs haven’t heard anything back. So product seems fine but just an annoying bubble that I’ll have to live with.

Matthew Perkins
2021-08-20 11:34:59

Warranty Return

After reading the negative reviews I felt that I would be in the same boat on my warranty replacement especially after their initial response, however I did receive a replacement. 4 year old case which had split by the buttons, clearly a manufacturing / design fault & which failed within the "limited" lifetime warranty. After several emails & photos I received a brand new replacement.Very pleased, thank You

Byronmiller47
2019-12-04 12:23:25

I was at the bank and lost my phone at…

I was at the bank and lost my phone at the drive up window and it landed on the ground at the machine, a car ran over it and my phone was okay otter box I would recommend to anyone.

Eric
2019-09-27 01:07:52

I work in landscaping and cut grass…

I work in landscaping and cut grass with a commercial mower and wile driving the mower my phone fell out of my pocket and under my sit on mower. My phone somehow survived without a scratch lol. Just took a chunk out of my case. Incredible

Gemma
2022-03-30 17:55:52

Excellent service

Excellent service - my pop socket was damaged and broken off - Otterbox made it simple and easy to use my warranty to get a replacement, very happy with the service!

Marty
2019-07-19 15:46:29

Flawless, fast, free warranty replacement case!

I made a claim on the website, and with no questions asked, got a free replacement for my Otterbox Commuter (iPhone 8+) delivered by FedEx 72 hours later (in Canada). Wow!! Exceptional warranty service.

Bob Bell
2017-12-16 07:55:08

Two weeks ago I purchased an Otterbox …

Two weeks ago I purchased an Otterbox case for my Samsung S8 and having used Otterbox before I was not surprised by the quality as it has saved me from damaging previous phones using their cases. However concerning them promoting Alpha Glass protector screen for the same S8 I have found it worked well for two weeks and as I look after my phones very well and clean them practically daily I found that possibly the removal and replacement of the case is causing a problem with the phone touch screen becoming unresponsive in various areas. At a price of £35 for a screen, I find it unacceptable to have this experience, but probably I should have known better after using Alpha Glass protectors on my previous S7 Edge which resulted in me removing them from that phone too. The sticky part of the protector appears to be only used along the edges of the screen and having followed the installation instructions to the letter, alcohol cleaner first, then dry cloth (both provided with the screen) being used and fitted perfectly I now find the screen unresponsive in areas when using it. Otterbox sent me an email to give feedback but when I tried to use it the system goes automatically into the shop. I have been in the shop to purchase the goods now I wish to complain firstly about the Alpha Glass and now about the site for feedback, hence the 3 star rating. Otterbox cases are great but I feel they should not be promoting another companies goods until they resolve these issues.

Janice
2020-02-20 16:50:27

Otterbox is a hero!

I was in a hurry this morning and dropped my phone as I was walking to my car. I ran over my phone whole tire! No damage to my phone at all! I am so grateful for the otterbox hero! The perfect way to avoid tragedy with your phone. Best investment ever. I would recommend everyone get an otterbox! Thank you so much for this product!

Eric Malette
2019-07-09 20:47:52

Same age-old quality, different warranty procedures

These cases are probably the best in the industry. They're very robust and can take multiple impacts from typical drops on to kitchen floors and concrete. My Note 5 and Note 8 can attest to this. They can break eventually, though. My Note 8 Defender's internal frame took a lateral impact, and the case performed admirably by breaking instead of the phone. No complaints here--by all rights, the case did its job. My first Otterbox was a Commuter for the Samsung Galaxy S4 I believe. There was a slight manufacturing defect, so I followed the Otterbox warranty protocol, which was taking a picture of your device and the receipt, if I recall correctly, and sending it in. They would review the photo and ship a new one out if they deemed it proper. In my situation, I got a new case in the mail days later. Nowadays you don't have to do any of this, but you do have to pay $7.99 USD, no questions asked. It's a lot easier to do, but you have to pay for the replacement, which is disappointing. I bought the Note 8 Defender because I thought the warranty was the same as on the S4 Commuter. Now that it's different, it will affect my purchasing decisions in the future. That's not to say I won't buy an Otterbox, but I will shop around at any rate.Regardless, the build quality of Otterbox far exceeds anything else I've used, plain and simple. I have a new case of a different brand for my Note 9, and while it's slim and looks amazing, I can't help but notice that it's got nothing on the Defender's sheer protective qualities. We'll see how it goes.

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