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4.3 / 99 reviews

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Vietnam Airlines Reviews

I'm Unknown I'm Private
2020-04-23 12:07:16

Best Airlines which I used

Best Airlines which I used. Friendly service and good pilots. I can only say good things about this airline. For me personally it is very good.

ancientbackpacker
2020-02-12 06:19:42

So far, so good

We have had 2 flights with Vietnam airlines, the first from Singapore to Hanoi and the second from Hanoi to Hue. The first was about 3 hours. We booked economy but got a decent meal and free drinks. Couldn’t fault it. The second was only an hour but again couldn’t fault it. We paid for the lounge as we had a long wait and it was well worth the 12 us dollars each as was so comfortable with decent food and beer. Staff were polite and friendly and planes were clean and comfortable. Not at all the the other reviews I’ve read. We have another 2 flights with them so I’ll review again when They are done. So far, so good.

siggb
2019-11-13 01:07:20

Decent airlines company

I had a round-trip flight "Singapore–Tokyo/Osaka-Singapore" and have nothing to blame. Service was good and fast, food was decent enough, plane interior was a bit shabby but it's ok.The only thing I remember is that online check-in didn't work for the back flight so I had to it right in the KIX airport.

Steve99
2019-10-21 03:56:25

Pretty clean space

Pretty clean space, enthusiastic flight attendants. The meals also taste good.

Rian Wilson
2018-12-26 20:11:12

the plane is clean

the plane is clean, staffs are helpful and friendly but the food is not so good.

An T Nguyen
2018-08-27 14:52:27

Good airlines …

I fly domestic with Vietnam Airlines almost every year. No complaints at all. The food is always pleasant.

Nguyen Hai Ha
2017-10-21 07:10:43

Unbelievable!

Unbelievable!(5 stars-- as 3KPI quality standard)I can't find other world to express.

Mark
2017-08-12 14:17:54

I love travelling to Asia but have …

I love travelling to Asia but have never flown with VN airlines so I thought I' give them a try. I joint their Lotus programme and booked my flights. I flew business class Lhr to Hanoi then on to Denang in the same class. The seats/bed were very comfortable on the 787 and the lay out was 1-2-1 so every passenger has an isle seat. The seats to Denang were also comfortable. What I didn't like was none of the crew spoke very good English and it was hard to communicate with them. The food and on board entertainment was awful, there was also very little choice from the menu. By the time the cabin crew got to row 3 where I was sitting to take my dinner order the starters that I picked had already all gone and there was only 5 people that had ordered before me. The staff on the flight were very polite and did all they could to accommodate my needs. The problem I have with this airline is the office staff they just completely ignored my emails that I repeatedly sent complaining that my lotus account hadn't been credited with my miles. When they finely did contact me they said they needed to see my boarding passes and my passport so that they can check my claim. I explained that I gave you my booking reference for my flights and my membership number to my lotus account which both have the same info Name, d.o.b, email, address and phone number so why on earth would you want to see my passport and boarding passes. I don't collect boarding pass stubs. So now what no stubs no airmiles I asked. I haven't yet received a reply. This has been going on for over a month now. I'm going back to Vietnam over the Christmas holidays but I don't think I will be flying with VN airlines. Back to BA I suppose.

Tony
2016-12-02 00:44:52

Great airline

4 stars airline, provide proper service, always try to improve service . Would recommend to use

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