3.1 / 236 reviews

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Lucas McCurdy
2020-05-03 15:57:08

Euro Trip - Refunded COVID-19

Planned a Europe trip for May 2020 to many different countries that included multiple excursions booked through Viator. Due to COVID-19 travel restrictions, we were unable to go on our trip. Viator promptly refunded all of our bookings. In comparison, other travel companies are giving us push back on any refund or credit and some are refusing all together. We really appreciate this and will book with Viator in the future.

2020-03-24 17:09:27

Great cancellation service

Great service in dealing with cancellation of an experience next month. Confirmed the cancellation and started the refund process without me having to do a thing. Really valued at a stressful time.

2020-03-18 01:25:54

I have used Viator for tours in 8…

I have used Viator for tours in 8 different countries & always had good tours. I have tours booked for the next few weeks in Singapore & then Paris but like the rest of the world had to cancel my trip. With Viator click one button "cancel" & refunds processed. Does not get better that that. Hopefully we will get all this behind us & I'll be back travelling & booking my tours on Viator. Thankyou for making the process simple.

Lucy W
2020-03-17 11:07:56

Great service

I’ve used Viator a few times and each excursion has been great. I always check the reviews for the excursion through other sites too. I also recently had to cancel an activity ... it was very easy to do so and i had my £200 refund in my bank account the next day!! Great service.

2020-03-15 09:44:38

We cancelled a trip less than 24hrs…

We cancelled a trip less than 24hrs before hand and were initially told no refund was available but after sending them an email stating that it was because we had left the country due to Covid-19 they immediately refunded us in full. Excellent service, thank you very much ! Better than my travel agent

Tracie Littlejohn
2020-03-14 12:21:17

Very easy to cancel our trips which we…

Very easy to cancel our trips which we had pre booked in Prague but will no longer be able to participate in due to not be allowed to enter the country from the U.K. I wish sorting out our bookings with Ryanair and Lovehidays was so simple.

2020-03-13 07:54:30


We have booked a combi tour on Hawaii but cannot fly due to entry ban.We tried to cancel the tour but we got no refund. We could not even call them.—----------After writing this article here, they wrote us an email and worked on the issue. We got our money back. Nevertheless, it is difficult to reach them but they were helpful in this process.

Salima Ali
2020-02-24 21:28:21

Refund received

Many thanks to the customer care team at Viator for investigating the circumstances of my case, communicating with the tour supplier and processing the refund.A very relieved and renewed customer!

Jon Hinz
2020-02-07 20:47:55

I have had mixed results with this…

I have had mixed results with this company, typically in finding the pick up location for a tour. In one instance the "office" for the tour company that was providing the services was in a shipping container at the side of the road. No where in the written description was this told to us and once our taxi cab driver dropped us off at the intersection we were on our own to find the "office" The phone number provided rand and someone did pick up the phone. That person only spoke German and was in no way able to help us. luckily we spotted a group of people milling about in the middle of the intersection and went to ask them for directions. It turned out to be other people waiting for the tour.On the other hand, I have been provided with some outstanding tours which have lived up to my expectations based on what was written in the tour description. The down side to me is that not enough time is left for self exploration once you are turned loose at your destination. We were on a tour out of Barcelona which was cancelled due to snow and the tour operator did everything the could to get us on the next available snow free day. We appreciated their effort. I am here now to book a new tour for my vacation in March 2020 so hopefully it will be as good as the rest of the tours.PS trying to call customer service is iffy so be 100% sure of your time and date changing plans can be a hassle

2020-02-03 05:26:59

Provider makes mistake and refuses to…

Provider makes mistake and refuses to give a full refund.I complained to Viator the provider of my purchased experience made a wrong booking and put me on something else that I didn't want to go on. To make things worse it was a boat excursion so I was stuck on the experience for the duration of the trip. Complete waste of my time on my vacation.As a result, I requested a full refund against the booking provider, but Viator accepted a partial refund on my behalf and closed the case without my consent.Never using Viator again. Buyers beware.Update- Viator provided a full refund after this negative review. Changing from 1 to 3* for service recovery, and 3 to 4* for compensation of inconvenience.

Ofelia Burgos
2020-01-18 19:09:38

Pictures from Paulette of Balades Photographiques…

I took two oldest granddaughters to Paris during Christmas 2019 and was lucky to have Paulette Chheav of Balades Photographiques assigned to our photo session at the Eiffel Tower. Paulette was patient with the girls and all the pictures were amazing. Thank you Paulette for a great experience. Ofelia Burgos, Miami,Florida

Lorna Brown
2020-01-08 03:18:27

Today we took a tour of LA city…

Today we took a tour of LA city Hollywood Santa Monica etcLenny was our driver and tour guide!!Incredible trip, highly recommended with this groupThe tour name is. LA in a day tour!Excellent!!!!!

Ajani Varlack
2020-01-06 12:19:47

“And if a stranger sojourn with thee in…

“And if a stranger sojourn with thee in your land, ye shall not do him wrong. Leviticus‬ ‭19:33‬ ‭My trip to (Egypt, Luxor) was amazing. We were blessed to have a guide Gada and driver, Eslam, whom kept us safe (not there was real danger), showed us Luxor, (old and new), taught my partner and I about its rich history, and treated us like family. Gada, (Egyptian lady) immediately bonded with my partner (woman) and that was important to me. Eslam, navigated the city and observed my respectful position in decorum with Gada. He noticed my observation, quietness and inquired if I was okay. The chance to have a human exchange was the best experience. I shared what I heard about islam, conscious being in an Islamic country now and did not want to offend a woman accidentally and so was just being mindful. He thanked me and we laughed. He said, “things have changed and all would be okay”. After this, all four of us experienced the experience of Luxor together. Luxor is a place Continuing to evolve like anywhere else. I’d urged anyone using “Egypt tours” to make sure the booking person provides full itinerary and round trip tickets upfront, especially if you are staying in another city of Egypt like we were and have other plans during your trip. The booking person dropped the ball on us, and we were inconvenienced because of it. Egyptians in shops trying to make a sale are persistent and can offend without intent. However, majority want you to be happy, safe and enjoy the trip. There is a culture gap, so you must set boundaries, say no repeatedly and keep it moving. Your guide will give you room to explore independently but has your back 100%. The trip was not without uncomfortable moments, but I rated a 5 because of the best Guide and driver, who went over and beyond our expectations to make the trip a memorable one. From visiting the Temples, enjoying Food, riding on the Nile, carriage ride, sugar cane store and spice shop, etc. There’s so much to explore after the temples and it all depends on having the right driver and guide. Thank you Gada and Eslam. SalamMy partner will write her own review.

Steve Cogger
2019-12-31 10:56:24

Rosine was a fabulous D-Day guide

Booked a D-Day tour starting at the Caen Memorial Museum in France in Dec 2019. There were suppose to be 7 people on the tour, but sadly 5 people were trapped in Paris without any means to travel to Caen due to the Fuel strikes. The tour did continue to operate for just my Father and I - essentially giving us a private tour. The guide (Rosine) was absolutely first class and incredibly knowledgeable. I would recommend the tour to anyone.

Rajarama Shenoy
2019-12-18 18:08:03

Very reliable tour coordinating company.

Very reliable tour coordinating company. The St Petersburg 2-day tour from the NCL cruise line in St Petersburg port went on without a hitch. The tour guide was jovial and we had a great time.

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