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Spectrum Collections Free Shipping May 2021

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Spectrum Collections Reviews

Sarah-Victoria
2019-09-11 23:46:49

Never had an issue

Made about five orders in the last few years.They reply fast to enquires, contact is viva social media or an online form on the web site, it’s is true can not not call them. Had an issue with my a make up bag, they offered to send out a pre-paid packet so I could return the broken out and once received they would replace. Very good customer service.And excellent product, they put a lot of effort into the packaging as well as the product it’s self. Also if people feel Spectrum are expensive, personally I think you get what you pay for, and it’s deffo worth the money.

Alice H
2019-03-26 16:51:24

Amazing customer service

Honestly the best company I have ever bought from. I’ve ordered quite a few brush sets over 2 years and am always amazed by the service. Recently, one of my brushes snapped off the funnel whilst cleaning my set. I emailed customer services and they arranged to send out a free replacement the next day! Couldn’t believe it! My favourite brand by far.

Claire
2018-12-22 03:23:51

Satisfied

My order was shipped really fast from UK and was delivered to California using Fedex Express. I ordered on Dec 19th and received it on Dec 21st. Products were in a cute pink box and wrapped in plastic packaging for delivery. Everything for the most part was in good shape and quality, with exception to a small scratch on the compact mirror I received, discovering it after opening it from its individual packaging. Other than that, I was satisfied overall.Update 12/28/18: I contacted customer service about the compact mirror and was able to resolve the issue. They were friendly, responded in a timely manner, and were very helpful!

Moosmum
2017-06-05 13:25:47

Measure of a company is how they deal with problems. Excellent service.

First order with this company, had a slight issue with one of the items as it felt a little sub standard compared to similar (and cheaper) equivalents. Contacted company through the website over the weekend, received a reply almost as soon as they returned to work on Monday morning. After a short discussion and sending some photos, received a reply saying refund had been made. Thank you Carys, excellent, sensible service - don't seem to be able to find that much these days.

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