3.8 / 398 reviews

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Shopbop Reviews

Maddie Boxer
2020-05-06 21:24:36

Best customer service out there!

2020-04-28 03:10:29

I used to love shopping at Shopbop but…

I used to love shopping at Shopbop but their styles have not been updated recently and the editorial does not look fresh. Also - their Key Style mark is so confusing.. No info, no email explaining what it is.

Tatiana Cerneavschi
2020-04-26 15:07:27

Items marked KEY STYLE

Hi, I see that there are items on the site marked "key style". There is no info on the site or any emails informing about a promo code or something though.Is there a promotion going on?

Brittany Lopez
2020-04-20 14:11:28

Not sure but I haven’t received an…

Not sure but I haven’t received an order confirmation from a purchase a few days ago... I see the charge on my account though. What’s going on?

2020-04-19 15:27:55

They are extremely slow in processing…

They are extremely slow in processing returns no matter where you live. Even before the pandemic, it seems to take forever and a day.

Xiao Liu
2020-04-14 15:38:20

I've had nothing but positive…

I've had nothing but positive experiences with ShopBop. Their deliveries are on time and their customer service is phenomenal. I've reached out to customer service twice before over email and both times received an email response within 10 minutes. Once, they even issued me a full refund for a sewing repair that I had to get on a product.

Chef Lisa
2020-04-01 06:39:00

Great service

Great service! Quality collections.

2020-03-31 02:35:40

I don’t understand the bad reviews

I don’t understand the bad reviews! I really don’t. I’ve purchased from them before in the past, I have Amazon prime, so all my orders came super quick! And I always got my refund back, no $10 fee taken out since I returned it within the given time frame. Also, they always have a 15% off code so I got some amazing Alexander Wang and Maison Margiela boots for a huge discount, since their original prices were cheaper than any other retailer. I’m very happy with my purchases and will continue to shop with Shopbop for harder to find items. Packaging was great too.

Tatiana Cerneavschi
2020-03-19 19:53:47

Dear IT service

Dear IT service, it is impossible to delete items from the basket on the phone.Can you fix this?

2020-03-02 12:38:44

Love it

Love it, best prices & fast delivery.

Miss Julian
2020-02-26 21:07:15

Exceptional Customer Service

I have shopped at Shopbop for years, literally.... all the way back to the early 2000’s. I feel the customer service is exceptional. I’ve had mishaps with orders on the rare occasion and customer service has always made it right. I’ve also received my refunds for any returns very quickly. I’m currently living in Canada but a US citizen and I will agree with other reviews the info on they’re site about duties and taxes could be more clear. It took a phone call for me to understand there is no refund on duties and taxes when choosing 1-3 day shipping. That being said, I love the selection of goods, I love the quick 1-3 day shipping and the customer service is unparalleled in my opinion and experiences.

Ashley Woodard
2020-02-14 19:52:21

Disappointed but fixed the situation

I bought two pairs of shoes from this site. They sent four pairs to me. Doing the right thing, I called to let them know of the mix up (these are $100+ shoes). I was told to return them. No apologies or anything about the inconvenience on my end! Is it my fault that someone read an order improperly? I thought for sure that they would offer a discount on a future/past purchase. I asked, and she said that she could offer me $25 towards a future purchase. Fine. I’m more put off by the fact that I now have to take time to return these, and that she seemed nonchalant about it. I am going to return all of them, and then purchase at Nordstrom.Update: This company contacted me almost immediately after posting this, and they offered an apology and a credit for the inconvenience. Thanks

And Rea
2019-12-31 22:21:41

Shopbop? Yes please!

For several years Shopbop is in my top three platforms for wardrobing. The past past year’s six orders were processed flawlessly. My interactions with Customer Service have been pleasant and effective. I am impressed with the functionality of Shopbop’s app, and the bonkers inventory. And the icing on the cake is the amazon prime shipping benefit. Signed, a super satisfied customer.

Natasha Wheat
2019-12-28 21:27:28

I have always had a good experience…

I have always had a good experience shopping with these guys. Packages arrived, easy exchanges

Emily Li
2019-12-04 21:13:26

Smooth Shopping Experience

Nothing to complain about. The most important thing to me when shopping online is ease of return. And I never had problem at Shopbop.

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