Luxury Escapes Vietnam 8 Nights January 2023

Jay was amazing, very accommodating and knowledgeable.

Erin was super helpful and went out of her way to help me book our holiday!

Excellent service from the consultants. Amazing deals. This is my second trip booked with Luxury Escapes. The entire experience from booking a trip is highly recommended. They certainly do have a competitive edge as you know you are in for a great holiday!

we had to cancel due to the covid19 virus border close . Luxury escapes customer support Miss Jan Mc'Cleay was very responsive and through her support and the 2020 Luxury escape nominated Resort we are now fully booked in for similar time next year . Big Thank you in a stressful time no doubt for alot of other travelers.

EDIT review plus 24hours: Thank you Luxury Escapes for providing a refund of the accomodation for our trip. We greatly appreciate it.I loath to leave a bad review but I really don’t feel we have a choice! In a few days I was due to depart for Fiji on a long saved for and long dreamed off 2nd honeymoon. When we originally contacted Luxury Escapes many many many weeks ago we had nothing but a stock standard reply saying we were essentially in a queue and our case would be looked at in due course! And then nothing, despite others all around us receiving calls, emails, refunds! Finally, last week we received a call and requested politely to be refunded in full for the accomodation (we understand flights with Virgin can’t be refunded or credited at this point in time). We were told they would call us back but that isn’t happened. In the days since our call, and including a weekend, I have heard of many others receiving calls to confirm refunds but yet our phone hasn’t rung! Our request is simple, please do not ignore us. We paid in full on good faith many many months ago and you have held that significant amount of money all this time. Do the right thing Luxury Escapes. We need our money back.

We were dreading trying to sort out a booking made in late 2019 for a forthcoming holiday that was no longer possible due to Covid-19. The response to our request was handled very politely and professionally by Alison at Luxury Escapes. We were able to negotiate a very satisfactory resolution to our request and will certainly be booking again through LE in the future. Alison made the whole experience much more positive than we expected. Thank you.

My husband and I have enjoyed a few fabulous experiences with Luxury Escapes but this is my first review (I have only just discovered Trustpilot!). Over the weekend I had to cancel our latest booking (for family reasons) and was a little nervous about ringing up LE even though it was within the 7-day cooling-off period. Alison, however, was charming and reassuring (and didn’t make me feel at all guilty or uncomfortable). Coincidentally she had been the person I contacted a few days earlier when changing the dates of our stay and she couldn’t have been more helpful then either, offering suggestions and contacting the hotel with a special request after confirmation of my booking . We will certainly be booking our future holidays through Luxury Escapes.

Well, its really nice to have Jay as our concierge at Luxury Escapes.Super prompt, great phone manner, incredibly friendly and helped organise a fantastic holiday.Oh, and Jay has a great skill ... she listens.We'll be in touch no doubt.Duncan W

Max provided excellent customer service. We needed to rebook an existing package (with scheduled checkin tomorrow!) due to COVID-19. All it took was a 4-minute pleasant phone call, and we were all set. It doesn't get better than this. Thank you LE, and thank you, Max!

I recently had an issue that was no fault of Luxury Escapes or the resort I had booked with however Alison went above and beyond to resolve my issue and kept me updated along the way until she secured a satisfactory result in my favour. Thank you Alison outstanding service. Regards Mark Zimmer.