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Lovisa Reviews

carmack
2020-01-07 19:51:16

Disappointing Experience

If I was reviewing the store this review would be different I feel though that the online experience was somewhat lacking. I ordered on 12th December and received on the 23rd December after selecting their 2-3 day delivery and the delicate headband I ordered which was made of metal was in a jiffy bag barely wrapped and needless to say damaged on arrival. This was fed back to their online marketing team as I felt so disappointed they should do something but nobody really cared. This is my last Lovis purchase, usually I can't walk past their stores but I must admit that it left me with such a bad taste I walked straight by a few times when I have seen them since, Just disappointed on so many levels.

Mark Cooper
2019-12-23 19:04:41

Amazing customer experience from…

Amazing customer experience from Kerry Trott at the Southampton branch.. full credit

Jay
2019-09-19 10:52:59

Does the job.

So, lovisa is great if you want some costume jewellery and you dont have super high standards. The quality is fine for fake jewellery. Its great for an event where you want something special but dont want to pay more than 20 or 30 dollars. The sterling silver jewellery is NOT worth it. Im pretty sure its just sterling silver plated, just a hunch but i used to work for a jeweller so i know what sterling silver is supposed to look and wear like and what they sell as "sterling silver" just does not seem right to me, i may be wrong but thats my honest opinion. Ive recently ordered online from them and the items took longer than expected to arrive but arrived just fine and everything was there and undamaged. They now offer ear piercing in store. . . id HIGHLY suggest avoiding that. They have very basic training via the company from what i read on the website and honestly, id not trust my health and safety with a costume jewellery shop, just saying. As for the quality of the products, everything lasts ok for a few wears. Ive got no complaints, it does the job. Overall its a run of the mill costume jewellery company, the new diva essentially but a little more targeted at adults.

Sav
2019-04-15 23:59:36

Great service in the Westfield branch.

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