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byojet.co.nz
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3.5 / 345 reviews

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BYOjet Reviews

Mrs Jennifer Stevens
2020-04-27 05:56:45

When sending an email and making any…

When sending an email and making any inquiries we always receive a great response answering all our questions

Lovey Customer
2020-04-24 12:12:05

All good

It was a easy booking and good choice, no problem at all.

Karamea Beazley
2020-04-20 10:46:42

Called through today being 20/4/20 at…

Called through today being 20/4/20 at 6pmCONSTook 1.5hrs to finally speak to someone (English was ok)As I didn't take out insurance I was not entitled to a full refund without charge. My only opinions were 100 percent credit shell valid for 12 months from original purchase - originally booked flight late Nov 2019 or I could request refund but would be charged $250 per passenger as Virgin Australia are not offering full refunds if you failed to purchase additional insurance. If only I had a glass ball - just be prepared to wait for call centre operator

Elizabeth Prosser
2020-03-21 20:42:44

Not the clearest way through

Not the clearest way through. Why is baggage saying 23kg when emirates flights are always 30kgs

Keren Holgate
2020-03-19 23:28:53

Covid-19 BYOjet RESPONSE

You sent direct/quick info re what to do re flights booked in June from NZ to AU - MUCH appreciated

NZ
2020-03-19 07:50:38

Quick and efficient despite the…

Quick and efficient despite the Coronavirus mayhem.

Kerry Grant
2020-03-18 07:17:51

Why it wasn't a 5 - it very nearly was....

My only gripe is that the credit card fee was not mentioned prior to payment - over wise it would have been a 5

YT
2020-03-18 00:45:34

Received the format of Change/Cancel Flights

I've booked my flights few days ago but due to Coronavirus spread, can't travel anymore. BYOJet sent me the format of Request for Change or Cancel Flights by email yestreday. Just submitted the format to cancel my flights in coming 5 days and get Credit Shell. If I receive the Credit Shell soon, I will change 3 stars to 5 starts. Thanks.My eTicket #BYO11619255Yuriko

MS
2020-03-17 00:10:13

Pain free booking process

Pain free booking process. Thanks

Cherie F Croker
2020-03-16 01:51:04

Couldn’t book actual seats on plane

Couldn’t book actual seats on plane. 3 different credit cards were rejected.

Tynelle
2020-03-16 01:20:25

Thanks BYOjet

Booking was quick, easy, and value for money.Thank you BYOjet!

Emerson
2020-03-16 00:53:42

Responsive and accommodating

Very happy with how responsive and accommodating they were in changing my flights by bringing them forward a week with only a nominal cost on an already great rate.

mr David Webber
2020-03-15 04:47:27

Every thing with booking the flight was…

Every thing with booking the flight was fine. But now the regulations imposed over the virus has put my plans into a wait and see ! And if I get a refund if the flight dosnt take place is going to play a big part on my views !

Ms Anuj Ramola
2020-03-14 20:15:05

Very nice service

Mr Randalf Oosthuyse
2020-03-13 23:48:29

Easy and straight forward process and…

Easy and straight forward process and accepting AmX is what sealed the deal

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