I did the 14 day Hanoi to HCMC cycle tour with 5 others in August 2109. We were well supported by a truck for the bikes and an air conditioned bus for when we were not riding in both the North and the South sections. Every time we got off our bikes we were well catered for with snacks, fruit and cold drinks. Our tour guide was experienced and spoke good English, he had a lot of practice with cyclists and in guiding and at times I got the idea he was tired of the job. Almost all Vietnamese men smoke. Our drivers and bike mechanic were friendly and helpful although didn't really know any English, however we got by no problem with the help of our tour guide. We traveled on an overnight train for 600 kms through the central section of Vietnam . It was a pretty hot time of the year to ride this trip which was probably why group numbers were low. The route was great and we got to see a lot of the non tourist parts of the country which was fantastic. Our group agreed that we should ride more early in the day due to the high temperatures and our guide adapted the schedule for this. One of the group had a bad fall from his bike on a very hot day and the first aid kit had basically nothing in it, no saline, no dressings, no gloves just a couple of bandages and some old betadine. Fortunately you can buy almost anything from Vietnamese pharmacies and we were able to buy suitable dressings and saline for the injuries. Another lady on the group had issues with her booking- not having her private room booked for her which she had requested and her e bike which she had paid extra for being unavailable initially in the South ( she did insist on the e bike and one became available eventually) Personally the cycling was not as challenging as described on the website and I was a disappointed with this. As a group we were unimpressed with many of the restaurants we were "taken" to as being a true representation of Vietnamese cuisine when in fact they were filled with other Westerners on tour groups and the food was expensive and not great. We did mention this. The guide on the whole was great and had a good sense of humour but felt he was maybe tired with the job. There wasn't much communication on the long bus journeys unless initiated by us. The extra activities, temples etc were pretty forgettable and often preceded by super long queues which we opted out of. Our bikes were basic well ridden entry level, reasonably maintained MTBs which were a better standard in the North section than the South. Some sections of the were cycling were pretty dangerous even for experienced cyclists, mainly due to the heavy volume of traffic, no road rules and heavy vehicles on the road, this is just the way it is in Vietnam, especially around the cities but you do have to as an individual be super aware and listen to your guide carefully. He was really good on road safety. The tour guide must have had a bad experience with previous groups slamming on their front brakes and maybe having accidents so told us not to use them at all on descents ! This effectively halves your braking power so I felt this was an issue and ignored this advice as did the other experienced cyclist on the tour. The standard of accommodation was okay for the most part but a few places were awful, most noticeably the accommodation on HCMC. The overnight train was slow, noisy and we got very little sleep due to other travellers on the the same carriage drinking most of the night, although the sleeping compartments were clean and quite new, we also had to share with other people not in our group and I would have paid more to avoid this or happily paid more to avoid the train altogether. A lot of accommodations were very noisy, staff not so friendly and pretty low budget .Most of us agreed that we would have happily paid a bit more for a better standard of accommodation and it wouldn't have cost much as accommodation is reasonably priced in Vietnam. The hotel breakfasts included were good but the lunches which were included in the tour price were pretty average. Often the hotel didn't have safes for valuables and if they did, they were often faulty (wouldn't open)or could be picked up easily and you could simply carried away. As far as tipping went, we all contributed $100 USD to a tipping kitty at the start for mechanic/ Bus/truck driver bell boys etc. Wasn't totally sure how that was accounted for. We were constantly made aware that wages were low and we needed to tip the Intrepid guide in USD at the end of our tour which we all did. Really enjoyed the trip, Vietnam is beautiful, especially getting out in to the remote areas but would have happily paid a bit more for the things mentioned. Would recommend cycling in the cooler months as it's tough cycling in the heat at 32 degrees plus, we often got to 38-40 degrees. I would say you need a guide to go to any remoter areas as some areas have no English speakers so we were grateful for our guide.