Flight Centre Price Drop Protection February 2023

I approached Flight Centre Claremont to help me devise a plan to travel out of Australia for work purposes during the tough period of the Covid-19 pandemic. Heidi was my travel consultant, and her sound judgements and professionalism saved me in the thousands of dollars and helped me to go ahead with booking my business travel in spite of some very tricky hurdles and cancelled flights that had to be worked around. I am super grateful for her service.

Nundah Flight Centre absolutely fantastic: knowledgeable, very helpful, committed, do what they say they will do, go "over and beyond"Flight Centre on- line not so good: slow at times, do not respond ... sometimes no response for weeks!

We had a trip planned which had to be re-organised due to the Covid-19 travel restrictions. Despite having to deal with probably hundreds of similar problems, Troy Butwell (Erina Branch) was calm, polite and helpful at all times and resolved our situation

We have been more than happy with Flight Centre. Our travel agent has contacted us as necessary and we have complete confidence in her

Having booked a United Airlines flight from Houston-Cancun-New Orleans through Flight Centre in January 2020, things obviously changed after the onset of Covid-19. All international flights to the U.S. were obviously cancelled, during my flight times.I asked two staff from a Brisbane Flight Centre to ascertain if a fare refund/credit would be available for my sectors.Both girls replied on a number of occasions both in person and online that a credit was available, but the flight had to be commenced within 12 months of my original booking date. Given I had to attend my daughters wedding in Mexico in May 2020, (now postponed until May 2021) re travel commencing in January 2021 was not possible. I again asked if there were any other options available to me. I was told no. Both girls said they had spoken to United personally regarding options.Yesterday I personally rang United. I spoke with a very helpful young lady who advised that a travel certificate was available to me, which would give me 12 months from issue of the travel certificate (yesterday) within which to re book new flights. I was further advised that I could make the new bookings for anytime in 2021.I am left wondering why two supposed 'travel agents' were unable to obtain this same information I managed to obtain instead of them obviously just googling the United website.Last time I will book through Flight Centre.

My travel agent and the staff at Flight Cente Gungahlin have always been extremely friendly and incredibly helpful. Shelley is an amazing representative and a great team leader. Her devotion to her clients needs and any tasks is fantastic and I would never go to anyone else.

I am so grateful to Sam Marr for getting me home from UK.

Flight Centre were able to get my Fiance and 2 year old daughter back amid the Covid19 crisis. Special thanks to Mr Luke Witteveen from Flight Centre Bondi Junction for getting my loved ones home. Amazing cafe factor and customer service like I havent experienced before.

Fantastic response from Lori Horton my travel constant. Thanks for all your help in this difficult time.