3.7 / 499 reviews

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Eastbay Reviews

Chelsea AA
2021-02-26 01:03:14

I purchased a pair of air max 97 on Feb…

I purchased a pair of air max 97 on Feb 19 and didn’t check the reviews until Feb 23. I was so scared, I thought I was going to get ripped off. They came in today (Feb 25) and they were in perfect condition and in the size I ordered them in. I am satisfied with my experience with Eastbay.

Cassie O'Daniel
2021-02-03 21:55:47

Easy Ordering!

I ordered a pair of shoes for my hubby. I did not have one single problem!!! I was very hesitant because of the other reviews, but I’m so glad I chose to! They are perfect!

Mehalia Apostolos
2020-12-15 23:43:35

After reading some really negative…

After reading some really negative reviews, I still took a chance and ordered a pair of Lebrons. I have to say, I had no problems and the shoes are perfect. Thank you.

Joseph Perez
2020-12-09 03:17:06

Very Satisfied!

I don’t know why I see recent reviews of customers being dissatisfied of their purchases...I recently ordered the Adidas NMD Triple Black size 9.5 & the transaction went smoothly. Believe it or not, my sneakers arrived in 3-4 days of purchase. Looking to buy here soon.Thanks EastBay.

2020-11-17 17:51:52

Excellent experience

Great deal on a jersey. Ultrafast shipping. Overall excellent experience.

2020-10-22 23:30:24

Surprised by quick service

I order 2 pairs of UGG Funkette on Sunday October 18 . Easybay said my shoes will arrive on the October 27th. I received my shoes in 3 days. I was very pleased with the quick service. My package arrived on the 21st of October. I will definitely order from this site again.

Samuel Boxoftissues
2020-10-14 18:03:29

Well I was kind of scared to order…

Well I was kind of scared to order shoes because of the reviews but I ordered some adidas they were the right size and definitely don’t look counterfeit at all, I have a pair I got from the store and everything is identical. Hope this helps for anyone wanting to order from this website. - Saamboy

Everett Carter
2020-08-20 03:15:14

Orders 3 pairs of shoes and paid for…

Orders 3 pairs of shoes and paid for rush shipping. Only 1 was on time. Also, one pair was clearly used. Dirt marks all over bottom of white shoes.

Icarus On God
2020-07-29 04:40:39

Gotta turn it arounnnd boys come on

Amber Walker
2020-07-24 06:54:22

Satisfied customer

I have ordered numerous items from East Bay and have always been satisfied.... The one and only time I had to ship something back was completely my fault as my phone changed the size.... even the I had a little trouble but customer service was great and emailed me a return label with no problem.... I will definitely be shopping with them again.

Ivan Corrales
2020-07-03 04:44:03

From 5 stars to 4 - customer service

So at first I was pretty skeptical and I thought this site was a scam after reading the reviews. I actually read the reviews after I made my purchase/order. I was seeing that many people were saying that this company stole their money. When I checked my email, I also thought that my money was stolen because I saw that the order went through. After checking my bank account I noticed the Eastbay never charged me for the shoes that I ordered. I Gave them a call and did take me 30 minutes to get a hold of a rep. The gentleman asked me what was wrong I told him my situation and he put me on hold for about 5 to 10 minutes and ended up hanging up on me. I wrote them an email and then I got an automated email reply in my inbox. Approximately five days later I got a shipping notification that a package was going to be sent to my house. I checked the tracking Online and I found out the shoes were being shipped. I made my order on June 15 and I received my shoes June 26.

Ivan Corrales
2020-06-27 15:25:11

I love the smell of my new shoes lol

So people get this mixed up a lot, Eastbay will NOT CHARGE YOU UNTIL YOUR SHOES SHIPPED!! Yes, they send a confirmation email confirming that your order has been placed. It shows the amount your order will cost but you will not be charged until your shoes arrive! I placed an order 2 weeks ago, I received the confirmation email the same day. It took a week to process the order and another week for my shoes to get here! I wrote a review a week ago and here the update: I got my Jordan’s yesterday and they are supa’ fresh - I’m satisfied with the service! I just copped me 115$ jordans for 84.09$ . I was able to track the order using the tracker . Awesome service ! 100% guaranteed.

2020-06-25 16:27:37

great experience

I had a great experience with Eastbay. I was nervous because of poor online reviews- but I got exactly what I ordered and in a timely manner. I did try to call one time to change the shipping information and i was on hold for 40 minutes and gave up. That was my only trouble.

2020-06-24 20:40:01

Honestly at first i was scared but

Honestly at first i was scared do to bad reviews. Then it arrived. My size shoes i specifically ordered not used brand new jordans 6 rings.Thanks Eastbay. Altho it took almost 2 weeks to get i am satisfied. 4 out of 5 stars because i think tracking was not available never received a ship confirmation until i called service to check on status of shipment. Support took more than 40min to get thru but i guess i was lucky to get nice ppl like Mercedes and Chris went above and beyond. Thanks

2020-06-08 06:01:41


I was also a little scared to the amount of negative comments but to be honest, I was very satisfied. I got the right shoe , right size and right color and it came earlier than it expected. I got the confirmation email like in 5 mins and then it got shipped 3 days later and I got it a week and one day when I ordered it . I expected to come longer but came in earlier which made it very nice , just be patient

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