Bow Wow Meow Pet Insurance July 2020

No problems so far. claims process quickly hassle free love it

Good customer support with quick response time. My claim was processed relatively quick within 10 days once the vet finally submitted supporting documents.

Very happy with the service from them would recommend.

No problem with claims process. Easily lodged online or via our vet, and kept informed of where claim was up to all the way.

Have to say that we are completely delighted with our Bow Wow Meow insurance experience. We have never once been queried or knocked back with any claim that we thought should have been covered.

Recently my cat was sick and Bow Wow Meow helped me not only to cover most of the treatment cost but also supported me emotionally during that difficult time..highly recommended.

I find bow wow meow easy to deal with and ive never had a problem with my claims. There refund is always very fast too.

Bow Wow use every 'silly small print' opportunity to not pay out a claim. Our dog was freaked out by a serious dog attack: they refuse to pay out calming meds. The dog had to visit a vet multiple times after the attack: they refused to pay the start-up charge with a vet called 'vet advisory charge' saying we reached some made-up limit.Pet insurance in Australia needs an independent ACCC commissioner to force these insurance companies all using the same underwriter to be ethical, akin to events surrounding the banking royal commission.If Bow Wow wants to get better fast then they need a "fairness adjudicator" that adjusts the decisions of lower less staff just following the small print.I know how TrustPilot works. If you decide to not publish this review I'll send a screenshot to the ACCC and SMH. Take up the community challenge guys and create an approach that's more social.

I was pleasantly surprised at the settlement of my pet insurance claim. It was very easy to do the claim and was happy with the payout. I will certainly consider renewing my policy based upon this aspect of their service. Well done Bow Wow Meow.

Very easy to claim via online portal. Claim paid out within 2 days. No need to speak to anyone all done through portal.

Bow wow are always exceptionally quick to process claims. In this case we had to attend an emergency vet clinic after our dog was bitten by another dog. He to have stitches under a general anesthetic so the bill was hefty. Bow wow processed and paid our claim within four days. Excellent service always.

Any easy claim process with no surprises. Any queries we’ve had have been dealt with quickly and professionally.

Very easy process to claim and very quick turnaround.

Bow Wow Meow Pet Insurance are an excellent insurer for my dog Bailey. The lodging of a claim on line is easy and processed quickly by them. I would totally recommend them as the insurer of your pet!

Our young whippet has proven accident prone - two lacerations requiring suture under anaesthetic, and she's still not part her first birthday. Vets are expensive - insurance has mitigated this cost. Bow Wow Meow have been prompt in dealing with claims, and hassle free.