3.2 / 312 reviews

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Bellroy Reviews

Mike S
2020-04-26 17:57:48

Beautifully made and functional products

Really nice classy products, great quality, super functional. Each item arrives in nice packaging and the leather is very nice and ages well.I will note that I have found shipping to be slow sometimes, but patience is a virtue and I can't say I've ever urgently needed a passport holder anyways.

David Nevins
2020-04-25 20:22:54

Bellroy Best Wallet I Ever Owned

Not sure what other reviewers are saying about wallet falling apart after 3 years. I'm 65 & this is the best wallet I've ever owned.I purchased a Blue Steel Note Sleeve on 22 December 2017. So pushing the 3-year mark and felt it was time to pull out the good old Obenauf's Leather Oil to touch up the corners and some edges where the sheen had worn off. I carry it all day every day but honestly at 3 years it looks brand new.The little pull tab is so convenient for quick access to business cards. 4 locations for balanced card distribution & that flap covering the secret compartment. Ingenious and well thought out design. Bravo Bellroy on a superior product.

2020-04-21 13:57:29


After reading all of these reviews on trustpilot, I was nervous about the fact that it appeared Bellroy had charged me twice for my Hide 'n Seek wallet. I reached out on all platforms, and I was pleasantly surprised! I got responses on all platforms within 24 hours (48 hours via email) and they solved my problem instantly. It was indicated that my bank just hold pre-authorization for some purchases (I use KOHO for day-to-day purchases). My wallet is being delivered today, four days after purchase and I couldn't be more pleased with my customer service experience. Furthermore, it seems like most of the grievances on here have either been dealt with, or were during the holidays, not an excuse but it makes sense.

2020-02-15 14:08:46

Superb Service, Excellent Product

Superb service, delighted with the product, a Classic Pouch. I bought it because I go into restaurants with a load of clutter, glasses, Bellroy wallet, phone, bacterial gel. The Classic Pouch has solved the problem..stylishly. I've been looking for a solution for over two years. Ordered at 6pm Friday evening, product arrived 1pm Saturday afternoon. Whaaa?! Amazing.

Mrs Kat Beatriz
2020-01-17 10:52:41

I would give it a 5 but...

Bellroy has some of the best, most innovative leather accessories I've seen on the market. My husband and I love the quality of their products and despite living in Italy (where leather products are excellent) we buy our wallets and accessories from them and bought gifts for family too.Positives: Excellent quality of their leather 100% of the time. Their craftsmanship is excellent and gives great value for what you buy, always. Shipping is free, regardless of what you purchase they offer free shipping and the alternative of paid shipping with mail tracking, which is fair. Customer care is via email and the customer representative are polite and kind. Negatives: The leather on most of their standard line has changed and scratches easily but with care and short nails, there's nothing to worry about. Still great! Standard shipping is comparatively slow but it arrives in Italy. They ship to all countries so I cannot say it will arrive in ALL countries. That would definitely depend on the post office or local partner. No text or call for customer care.

Jose A. Perez Garcia
2020-01-02 17:30:07

Quality And beauty

I've had a bellroy slim wallet for eight years. Despite using my wallet every day it has no defects, the seams are as good as new and the leather is more beautiful every day

2019-12-02 20:15:30

Unfortunately the elastic has snapped…

Unfortunately the elastic has snapped on my Bellroy Key Cover after just 15 months. Everything else about it is great but disappointed something so expensive didn’t last.

Andrej Dyna
2019-11-22 16:41:25

Amazing items for travel and every day use

Great items both for travel and every day life. I just love that new business backpack. Delivery sometimes can take longer, but you know what you’re waiting for. I really love how the wallets look and how practical and capacious they are. Good quality of leather, I’m using one of my wallets for more than 4 years!

Wei-Hsun Chen
2019-10-23 23:05:02

Poor customer care

I owned several Bellroy products before. This is the first time I contacted their support and the experience so far is really disappointing...Contacted them for the faulty quality of my wallet. One loose pocket caused me to lose my credit card twice. Provided video and purchase proof and it took three days for them to respond me, questioning me and asking me to provide further proof. Ok so I responded them and it has been two days no reply. It’s understandable if you have limited resources for immediate response. But at least stick with my claim once you start processing my case ok? Better choosing other brands in the future.Update: They finally responded and agreed to get a replacement for me. Will update once I get it all settled.Final Update: They finally replaced my wallet. OK customer care rate it 3.5 stars since reply takes forever.

2019-10-22 08:03:21

Insufficient Customer Care Service

EDIT/UPDATE:Remarkable product design but insufficient Customer Care service.

Laura Cadrin
2019-09-28 14:23:07

I have purchased a few bellroy products…

I have purchased a few bellroy products and have found them to be an excellent product. They stand behind their warrenty 100% as well. They might take a few days to get back to people but they do get back and they take care of their customers.

2019-09-24 19:53:08

Not cheap, but produce good quality products

Bought the shift backpack, very solid, well made and designed. Also then bought the key ring plus, also good. Not cheap, but produce good quality products. Delivered in a timely manner. No complaints.

Crawford Bicker
2019-09-17 10:22:04

Great case, disappointing colour.

Bought a slim leather case for my iPhone XR. Case is just what I wanted and seems very good quality. I ordered the case in navy because for my last phone I had a black case which I didn’t like much. Problem with the navy Bellroy one is that in most light the navy case simply looks black, so I am disappointed in that. Great case otherwise.

2019-09-17 04:31:14

My favourite wallet

I can't say enough about Bellroy.I get a new wallet every month and the quality and service are always amazing.

Karl Pountney
2019-09-09 20:38:03

Very happy customer

Bellroy make absolutely brilliant products that are extremely well designed. After 2 years my wallet had started to wear on the Fold, so I contacted customer services and under the 3 year warranty, they immediately replaced it. You can’t get better than that!

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