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3.6 / 473 reviews

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Airfrance Reviews

Rishabh Chaturvedi
2020-03-11 20:38:05

Date change

Date change - very professional and quick

Joe Doe
2020-02-01 02:07:59

Very good service but excessive prices

Very good service but excessive prices. The pricing issue could be forgiven since the company is subject to the explosive tax regime of France (very high taxes and salary charges in particular) ... But the problem is that the flight crew is sometimes excellent, sometimes very average. The ground staff is a disaster: it feels like talking with a sour supermarket cashier.In terms of standing, level's good even if it's slightly lower than the level of Asian companies and companies from the Arabian-Persian Gulf.In summary, a generally good company but which is served by high management costs (for a sometimes poor staff) which are felt on the price of tickets ...

LJ
2020-01-07 14:04:17

Good service

On time flight. Easy and pleasant. - my Seat entertainment did not work and the food served was not interesting. Overall: good experience

Nik Flachsová
2019-12-16 09:28:31

Brilliant customer service

We were solving problem of delayed aircraft and late arrival at the destination. Their customer support answered the NEXT DAY and after 2 days problem was solved. Brilliant customer service!!I want to thanks Yelena V. from Air france! :)

Baba Aye Emmanuel
2019-10-04 13:20:24

Just wanted to write a review on a…

Just wanted to write a review on a member of the crou who was very professional.I had pleasant journey from Paris to Abidjan. I wish all members staff of the plane should be like her.Her name is Julie, on the air craft AF0702.

Brenton Knight
2019-08-16 12:47:51

Great Customer Service

We were booked ex Australia to travel from Toulouse to Nice and needed to get checked in pick seats etc. Went to the local Air France office in Toulouse and Kevin was most helpful and did the lot for us and printed the boarding passes while we were there. A most helpful and professional person , thanks Kevin.

Mark
2019-07-09 09:41:03

Not the best, but there are no smoke and mirrors.

I spend a lot of time in the air and air france have slowly become one of the easiest airlines to work with.Not really because they are the best. Clearly the reviews speak volumes, but having flown with most other airlines, Air France has been consistent throughout offering the service they offer.BA, etc have been dropping standards for years and praying on loyalty points to keep there customers.Me, I'm slowly swapping loyalty to Air France, they may not be the best, but you know exactly what you will get every time.

Josephine Nilsson
2019-04-11 10:45:19

When our flight got cancelled we were…

When our flight got cancelled we were very impressed with how smoothly AirFrance had booked new flight and connecting flight AND booked us at a nice airport hotel for the night. They handled it really well. Would have been five stars if they hadn’t insisted on sending emails with crustal information regarding our flights _only_ in French.

Siddharth Sethi
2018-09-12 20:24:09

Customer service

Customer service - 5 stars. I've never seen a company executive understand situations so well.I was unable to fly to delhi due to unavoidable circumstances - MARIE CLAIRE based in London customer service and understood my situation. Within no time my case was solved and I was very pleased. I booked a flight with KLM - but my call was answered by Air France. Great company - Great service. I am a regular customer. A big thanks to Marie Claire. Kind RegardsMr. Sethi

Brad Geller
2017-08-22 13:19:06

Have some good routes but I've never …

Have some good routes but I've never been impressed with the service and quality of planes, staff, food etc. Their safety record is also not as good as some of the other major carriers

Dana
2017-08-02 18:58:04

Very good service!!

Very good service!!! When one of our connecting flights was cancelled our booking agency didnt help us at all. We got in contact with Air France via facebook messenger (very nice because contacting them by phone is very expensive when you're on holiday) and the helped us very well. They even offered us a better flight then the flight we booked before. Thank you Air France!!!

Ana Soper
2013-03-24 17:10:11

the nicest airline food ever!

Had the best airplane food ever on a long haul flight with Air France, the French do get their food right : ) !

Eugene Bogatyriov
2012-10-30 11:19:56

Awesome new 747

AirFrance did a great job flying me from San Francisco to Paris. The service was great, the food was better than on most airlines, and their new Boeing 747 is just awesome. The aircraft has excellent seats in the coach class cabin which recline way more than typical seats in any other wide body jet I tried. Not only the seatback reclines, but the seat cushion also moves to the front a little bit thus providing for better recline angle. It made a great difference for my back compared with older 747's, 767's or A330's that I flew before.

Harry
2011-03-23 12:19:42

Good website

Good website and at least it holds information and price even though the payment site hung.

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